Terms and conditions of use

1. About us and The Use of This Website

1.1 This website is operated by MaureAlegre GmbH („We/us“), a company, registered in Germany with the district court of Berlin-Charlottenburg under the number HRB 168 897 B with office at Uhlandstr. 155, 10719 Berlin, Germany. If you have any comments or suggestions we would be pleased to receive them by mail at the above mentioned address or by e-mail at customercare@phylyda.com 

1.2 This website is in English only. Also the language of contract is English. 

1.3 These Terms and Conditions are binding for all orders placed by a customer („You“) via this website as set out at that time on this website. No diverging terms and conditions are accepted from our side except where specifically agreed in writing. These terms and conditions may be downloaded and printed by the customer.

1.4 We shall not have any liability (whether in contract, tort, negligence,misrepresentation, restitution or any legal head of liability) in relation to your use or inability to use or delay in use of the websites or any material in it or accessible from it or from any action or decision taken as a result using the Website or any such material for any direct, indirect or consequential losses, damages, costs or expenses: whether or not such losses were reasonably foreseeable or wether we had been advised of the possibility of you incurring such losses.

2. Intellectual Property, Software and Content

The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of MaureAlegre GmbH) or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by phylyda.com and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.

3. Customers Account and registration

In order to be able to order our products on this website you need to register and open an account. You will be asked to state some personal data, p.e. your e-mail account or your residence and your delivery address etc. Otherwise we would not be able to accept your orders.

3.1 By registering on our website or by placing an order you warrant 

- that you are at least the age of majority in your state or province of residence

- that you are a consumer, not a person who acts with commercial purposes e.g. as a   reseller or in the interest of a commercial entity

- that all your stated personal data are correct, complete and up to date

3.2 Your personal data will be stored and processed by us only for the completion of the business transaction (For further details see the assurances in our privacy policy chapter).

3.3 With your order you will get an e-mail which states all the personal data used and stored by us.

4. Privacy and personal data storage

Please look at our Privacy Policy Statement which forms part of these General Terms and Conditions

5. Selecting products and the Ordering process

5.1 After having found the products you are interested in, you may select these articles and put them in the cart by pressing the corresponding button. At any time you may check the content of your cart without any obligation. You may also delete at any time an article from your cart. When you wish to order the products in your cart you may click on the button for check - out. 

5.2 When you click on the button confirming your order of the products which you have put in your shopping cart at the price shown on the website with all additional charges, especially delivery charges, we ask you to pay by one of the payment means we offer (see 6.1 below).

5.3 If you discover that you have made a mistake with your order after you submitted it to us, please get in touch with customercare@phylyda.com immediately. We will do our best but cannot guarantee that we will be able to amend your order in accordance with your instructions in time.

6. Payment

6.1  Prices of goods delivered in EU-Member states include VAT. Buyers with residence and delivery address outside the EU are discharged from VAT, but may have to pay additional charges for customs duties or other fees depending of the country of destination.

6.2  You shall pay for the product and the corresponding charges at the time of ordering by supplying us with your credit or debit card details from a credit or debit card company accepted by us which we require in order to process your order. We offer payment by VISA and MASTER CARD, GIROPAY (GERMANY only), Sofort Banking (international), PAYDIREKT, PAYPAL and AMAZON PAYMENTS. In any case we reserve the right to obtain validation of your payment details before providing you with the product. The goods delivered remain property of MaureAlegre GmbH until full payment has been received.
Credit Card payments as well as Sofort Banking, Giropay, and Paydirekt will be processed through our Payment provider PAYONE GmbH, Fraunhoferstraße 2-4 · 24118 Kiel, Germany - registered with : Amtsgericht Kiel HRB 6107 Managing Directors: Carl Frederic Zitscher, Jan Kanieß - A company of the German Sparkassen-Finanzgruppe. We will not have an access to your credit card number. If you choose to use Paypal for your payment we will redirect you to the website of this payment service provider. You need to be registered there or you may register at this opportunity. With your personal access data you may then in the ordering process pay the ordered Phylyda products.

 6.3 You undertake that all details you provide to us for the purpose of purchasing the product from us will be correct, that the credit or debit card, or account or other payment method which you use is your own and that there are sufficient funds or credit facilities to cover the cost of the product. 

6.4 Invoices, order confirmations or order breakdowns and credit notes shall be provided in electronic form only.

7. Warranties

7.1 We warrant 

- that the product will be delivered without shortcomings. Should the object of purchase be deficient, statutory provisions shall apply.

- that the product will conform with the presentation on the website. Minor discrepancies between the presentation and the actual products do not qualify as a defect of the ordered goods.

7.2 You are asked to notify any obvious transport damages to the forwarding agent and inform us accordingly. This will not affect your statutory or contractual claims for defects

8. Delivery policy

8.1 We undertake to use reasonable endeavors to ship the products bought within 2 days after receipt of the order so that they will arrive within the below indicated delivery times.

8.2 Delivery charges depend of the country of destination and will be shown to you and accepted by you in the ordering process. For an estimation of delivery charges and Delivery times for different shipment methods, see below:

Please be aware that we cannot deliver to post office boxes.

DestinationShipping methodShipping costDelivery Time (days)
GermanyDeutsche Post
Standard Parcel
€ 7,002-3 days
EU countriesDHL or comparable provider
Standard Parcel
€ 17,002-5 days
Non EU countries, worldwideCertified mail€ 21,508-18 days

Because of the not exactly predictable delivery time of certi ed mail and Standard Delivery to Non-EU countries we recommend for urgent deliveries an Express Service (DHL,UPS or similar).

DestinationExpress Shipping methodDelivery Time (days)
Germany€ 10,001

To the following European countries : Belgium, Luxembourg and Netherlands, Denmark, Monaco, France, Austria, Great Britain and Northern Ireland, Italy, Poland, San Marino, Spain, Czech Republic, Andorra, Bulgaria, Estonia, Gibraltar, Greece, Ireland, Iceland, Canary Islands, Croatia, Latvia, Liechtenstein, Lithuania, Malta, Norway, Portugal, Romania, Sweden, Switzerland, Slovakia, Slovenia, Hungary, Cyprus

€ 23,001-2
Non EU countries, worldwide€ 29,002-3

9. Returns

All items which are returned on a contractual or legal basis or by agreement with the seller must be tried on wearing undergarments, and the protective hygiene strip must remain in place. All garments returned must be in their original condition, unworn and unwashed, without make-up or deodorant marks and with the original tags intact. Returns are to be sent to: MaureAlegre GmbH Returns, Uhlandstrasse 155, 10719 Germany.  

10. Right to withdraw from an order - for EU consumers only

10.1 Information concerning the exercise of the right of withdrawal

 - Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods you have ordered.
To exercise the right of withdrawal, you must inform MaureAlegre GmbH, Uhlandstr. 155 , 10719 Berlin/Germany, E-Mail: customercare@phylyda.com of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, or e-mail). You may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

- Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.’.
You will have to bear the direct cost of returning the goods.
You shall send back the goods or hand them over to us - MaureAlegre GmbH, Uhlandstr. 155, 10719 Berlin - without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

10.2   Model withdrawal form

You can copy/paste the following form or use the contact form on the website  - or download a printable pdf of the withdrawal form:

To: MaureAlegre GmbH, Uhlandstr. 155, 10719 Berlin/Germany, 

E-Mail: customercare@phylyda.com

I/We (1) hereby give notice that I/We (1) withdraw from my/our (1) contract of sale of the following good/goods (1) :

Ordered on (1) / received on (1)

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date :

(1) Delete as appropriate

11. Severability

If any of these terms should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws or any state or country in which these terms are intended to be effective, then to the extent and within the jurisdiction in which that term is invalid or unenforceable, it shall be severed and deleted and the remaining terms of use shall survive, remain in full force and effect and continue to be binding and enforceable.

12. Governing Law and Jurisdiction

If you act as a consumer pursuant to 3.1, any contractual relationships between the parties are governed by the law of the country where you have your habitual residence, excluding the UN- Convention on Contracts for the international Sale of Goods and the courts of the State where you are domiciled will have exclusive jurisdiction over any dispute relating to these relationships.

13. Alternative dispute  resolution

13.1 The EU Commission provides on its website the following link to the ODR platform


This platform shall be a point of entry for out-of court resolutions of disputes arising from online sales and service contracts concluded between consumers and traders.

13.2 We are neither obliged nor disposed to attend a dispute settlement procedure before an alternative dispute settlement entity.